1. Team and Services
1.1 We work in teams to offer you the expertise and resources required for each assignment. At the beginning of an assignment, we usually agree on the scope of spring services as well as about the people who will work with your mission. The scope can then be changed, increased or decreased and we may need to change people in the team.
1.2 In order to develop personal relationships and our understanding of Relocation activities, the commander of our advisors is appointed as a customer manager. The customer-based adviser has the overall responsibility for our services to you. There will also be one adviser responsible for our work in each individual assignment. This may be an advisory adviser or another advisor with relevant expertise.
1.3 According to the assignment is an agreement with current legal entity within Future Concerns and not a natural person related to Future Concerns. We accept your assignment as an assignment for Future Concerns and not for an individual adviser. This also applies if there is express or implied intention that the work will be performed by one or more specific persons. All Future Concerns advisors and other persons employed or hired by Future Concerns are covered by these terms and these persons shall under no circumstances have any individual liability towards you, unless otherwise provided by mandatory law.
1.4 In accordance with these terms, all issues within a business statement shall be deemed to be an end assignment, even if it involves several related companies, handled by different teams within Future Concerns or separate invoices are expired.
2. ARRANGEMENTS AND COSTS
2.1 We strive to provide services for attractive fees, we will provide you with an estimate of our fee at the start of the assignment and, depending on the nature of the assignment, we can also agree on a single budget or other fee arrangement. For different type of Relocations services we have fixed fee which clients has to pay when he signed the Power of Attorney with company. We are not providing any kind of guarantees to our clients as our job is to provide you right assistance. Due to lack of documents or false documentation if your application been rejected by the authorities we will cost client regular application fee.
2.2 If we do not agree otherwise, our fees will be determined on the basis of a number of factors such as (i) time, (ii) the skill and experience required by the assignment, (iii) the values that the assignment relates to, (iv) any risks for Future Concerns, ( v) time pressure and (vi) achieved results.
2.3 In addition to our fees, travel and other expenses may be charged. Normally, payer will limit your expenses and charge them in arrears, but we may be charged for expenses or will forward the current invoice to your prepayment.
3.1 Founded invoices are a good way to keep you informed about the fees that have arisen and to avoid negative surprises at the end of a mission. If we do not agree otherwise, we can bill you monthly. We can also provide you with regular up-to-date information on accrued fees.
3.2 Instead of billing completed work during the current time period, we can provide a one-off invoice “aconto” for our fee. In such cases, the final invoice shall indicate the total amount of our fee from which the fee paid “aconto” is deducted.
3.3 In some cases, we will request advance payment before commencing our mission. This will be used to regulate future invoices. The total amount of our fee for the assignment can become higher or lower than the advance amount.
3.4 Unless otherwise agreed, our invoices will be due 30 days after the invoice date.
3.5 We will charge late payment on late payment due date from date of payment for invoices issued by Future Concerns at the applicable interest rate under the Swedish Interest Act.
3.6 You can find all your documents, along your invoices on your online portal.Make sure you signed up on our webiste.
4. IDENTIFICATION OF CUSTOMERS
4.1 For certain assignments, we must collect and maintain satisfactory evidence of the identity of the applicant. Therefore, we may ask you to provide us with your identity documentary identity and / or your company and / or any other person who is involved on your behalf. New customers may also be asked for references.
4.2 For Family relocation services we will keep all the family documents, which we might need in future to communicate to the authorities.
4.3 We generate an application number on each power of attorney signed by clients,so client can use his/her email id and application number to check his current application status.
4.4 We will only provide the information of the case to the person who has signed the full makt not to any other person.
4.5 According to new GDPR law we inform each client that we can keep your data for one year but you can ask us to remove anytime.
5.1 When advice to you is adapted to the specific assignment and the facts presented to us. Therefore, you cannot rely on the advice of another mission or use it for purposes other than the one for which it was submitted. If we do not agree with any organ, our advice on a specific assignment does not mean possible tax consequences.
5.2 Future Concerns advisors can only advise on the business conditions of the countries involved in company business and we can not afford advice on business conditions in any other country. We assist you, however, to obtain the necessary advice from business advisors outside of company business area.
6. LIMITATION OF LIABLITY
6.1 In addition to the limitations of liability set out in 6.2 and 6.3, we may apply special liability limitations for certain types of assignments. Such limitation of liability is given to you at the beginning of a mission or for a specific assignment.
6.2 Once we got the power of attorney we suppose to communicate on your behalf, you are not allowed to communicate yourself further without informing us. In that case we will charge out fee as usual and will not responsible for any results.
6.3 We advise our clients according to their current circumstances. We are not responsible of any changes made after that date by the Government authorities.(Laws,Policies)
6.4 We would not be answerable to any other person except the client who signed the Power of Attorney with Future Concerns . we will not be responsible for the stipulated dates being met or for any of your work being completed within the suggested time frames, or because we have not been able to start or continue our work due to circumstances beyond our control.
6.5 If, at your request, we agree that third parties can rely on a document submitted by us or advice provided by us, this shall not increase or otherwise affect our liability and we shall only be liable to such third parties to the extent that answer responsible to you. Any amount paid to third parties as a result of this liability will, in the same way, reduce our liability to you and vice versa. If it is agreed that a third party may rely on a document prepared by us or as advised by us, we will not assume any advisory responsibility to this third party.
7. COOPERATION WITH OTHER PROFESSIONAL ADVISORS
7.1 We have a comprehensive network of other professional advisors in Sweden and abroad and years of work. Would you like to find and instruct other professional advisors in special issues?
7.2 If we instruct, hire and / or work with other professional advisors, these professional advisors shall be considered independent. We hired them if we need their services; in most cases we hired law firms or advocate.
7.3 When we instruct other professional advisors, we can obtain quotes from them on your request and / or agree on the fees with them. Even if we can assist you with discussion with other professional advisors, we do not accept any liability for such quotes and / or agreements.
8.1 We communicate with our customers and other parties involved in a multi-lingual assignment such as via the Internet and e-mail. These are the effective means of communication which docks bear risks for which we do not take any responsibility. If you would prefer not to communicate with the Internet or e-mail specifically, please notify us.
8.2 Our spam and virus filters and security arrangements can sometimes reject or filter out legitimate emails. Therefore, you should follow up important email by phone.
8.3 We have our mobile phone apps, where you can check your application current status and book an appointment anytime even you can chat with us through the Future Concerns mobile app.
8.4 Once you booked an appointment then you can book free follow up appointments under the same category for next 30 days. After 30 days you have to book paid online appointment again.
9. PROCEDURE ON COMPLAINTS AND REQUIREMENTS TO US
9.1 We want to ensure that you are satisfied with our services and that they meet your expectations. If you, for any reason, are dissatisfied or have complaints, you should advise your customer service advisor or case manager as soon as possible. Alternatively, you can also contact our CEO at firstname.lastname@example.org At your request, the Executive Director, together with an advisor who has not been involved in the assignment, will investigate your complaint and try to answer the questions you may have.
9.2 Requirements related to advice provided by any Future Concerns entity have been submitted to our Executive Director as soon as you have become aware of the circumstances on which the claim is based. Claims may not be made later than three months after the date of signed Power of attorney or on which the last invoice was issued for the assignment to which the claim relates and
(ii) The date on which the circumstances in question were known to you or, after reasonable investigation, could have become known to you.
10.1 These terms may be changed by us from time to time. The latest version is always available on our website, www.futureconcerns.se. Changes to the terms and conditions apply only to those assignments commencing after the modified version has been posted on our website. A copy of the closest version of these terms and conditions shall be sent to you at your request.
11. APPLICABLE LAW
11.1 These terms and conditions and all questions concerning them and all questions pertaining to
Our / Our Mission for You is governed by and interpreted in accordance with Swedish law.
11.2 Disagreement or claim arising out of or in connection with these conditions or breach of the terms, termination or invalidity of the terms or any queries relating to our / our assignments for your final determination by arbitration pursuant to Arbitration Rules for the Stockholm Chamber of Commerce Arbitration. The arbitration proceedings shall be Stockholm, Sweden.
11.3 Whatever paragraph 11.2, we have the right to bring an action for expired assignments in court jurisdiction over you or any of your assets.
12.1 Once you book an appointment with us and do not attent the meeting you be charged a fine equal to the appointment fee. This is also applicable to the appointments booked with a a promo code.
12.2 You can cancel or reschedule your appointment before 24 hours of your meeting.